Payment & Refund Policy
To confirm your booking we require a deposit equal 50% of your accommodation fees. Please pay the remaining amount due in cash upon arrival. (Major credit cards are accepted but will incur a 3.75% service fee). Please do not book until you are absolutely certain you will be able to join us on your selected dates. Deposits are non-transferable. Cancellations made more than 7 nights in advance (and by the 3 pm check in time) will receive a 50% refund of the deposit minus service fees. There are no refunds regardless of the circumstances for cancellations made less than a week in advance.
Please understand the building is a simple Japanese style building with shared facilities. We expect our guests to be considerate of all other staying guests. Kisami has a very local vibe. It’s very safe and the people are extremely friendly so don’t hesitate to say “konichiwa” to the local people. We ask guests to respect to local area and it’s people by keeping quiet in the neighborhood, especially at night.