Further Questions and Contact
If you have any further questions, feel free to contact us via E-Mail, Phone or the Live-Chat.
Phone: (81) 90-6513-5578
Payment & Refund Policy
To confirm your booking we require pre-payment (100% of your accommodation fees). Please do not book until you are absolutely certain you will be able to join us on your selected dates. Deposits are non-transferable. Cancellations made more than 7 nights in advance (and by the 3 pm check in time) will receive a 50% refund of the deposit. There are no refunds regardless of the circumstances for cancellations made less than a week in advance. Credit card fees (around 3.75%) are non-refundable.
If you are booking a room at the guesthouse, please understand the building is a simple Japanese style building with shared facilities. We expect our guests to be considerate of all other staying guests. Coya Cottage and Oku Cottage are self-catering holiday homes with private facilities. The Kisami neighborhood has a very local vibe. It’s very safe and the people are extremely friendly so don’t hesitate to say “konichiwa” to the local people. We ask guests to respect to local area and it’s people by keeping quiet in the neighborhood, especially at night.