payment & refund policy
To confirm your booking we require a deposit equal to 100% of your total accommodation fees. 50% of the deposit is refundable if cancelled more than 7 nights in advance. Deposits are non-transferable. If you wish to change your accommodation dates you must first cancel your original booking. There are no refunds regardless of the circumstances for cancellations made less than a week in advance. Please don’t book until you are absolutely certain you will be able to join us on your selected dates. Credit card fees (usually around 3.75%) are non-refundable.
It’s very safe and the people are extremely friendly so don’t hesitate to say “konichiwa”. We ask guests to respect to local area and it’s people by keeping quiet in the neighborhood, especially at night.
We are not able to accommodate your furry friends, sorry. We recommend Dog Salon and Hotel Ruby for your dog. Hotel Ruby is within walking distance of the accommodation.